Frequently Asked Questions

NexAero collects 50% of the reservation balance at the time of booking and the remainder 45 days prior to check-in. We also collect the deposit at this time.

We offer a number of payment methods for your convenience. We do not offer holds or deposits to secure your booking and dates, so we kindly recommend reserving quickly as our homes book up fast.

At the time of booking we also ask our guests for a security deposit of $250 to $500, depending on the property. This covers any damage to the property or broken house rules during your stay. The money is collected at final payment and returned 5 to 7 business days after check-out if there is no damage.

We also require guests to review and sign a standard guest contract so rules are understood and we maintain a high level of experience for our valued guests.

For our standard cancellation policy, we offer a full 100% refund for any cancellation made within 48 hours of booking, if the check-in date is at least 14 days away.

We offer a 100% refund for cancellations made at least 60 days before check-in, a 50% refund between 60 and 30 days, and no refund for cancellations made within 30 days of check-in.

A nonrefundable 5% fee is applied for any cancellation done after booking to cover associated fees.

Check-in is at 4:00pm and check-out is at 10:00am. We do offer early check-in, late check-out, or both. These are subject to availability and we need to know ahead of time so we can coordinate in advance with our cleaning crew.

Our front door smart locks can be accessed any time after check-in at 4:00pm, so late arrivals are completely fine no matter how late, since it is self check-in.

Our professional cleaners follow CDC and major booking venue guidelines to ensure all common surfaces are cleaned and disinfected, using disinfectants that kill the majority of viruses. We also provide complimentary hand soap for our guests in all bathrooms and the kitchen.

NexAero properties offer ample space for free parking. Parking is limited at each property to 4 to 6 cars. Allowances can be made for additional cars upon request.

We allow pets at all properties except our Cassi home. That property has medical constraints, so no pets of any kind are allowed, including service animals. We can provide local kennel information.

We only accept dogs and these must be disclosed at reservation. Disclosure must include breed and size, small, medium or large, and approximate weight. We limit the quantity to 2 and reserve the right to decline certain breeds.

We require that all dogs are leashed except when in fenced areas, due to indigenous animals and neighborhood considerations. We also require that dogs be kenneled when left at the house.

There is a nightly charge of $15 per pet, per night. We also hold an additional fully refundable deposit of $250, returned 5 to 7 business days after confirmation that all messes and excessive hair have been cleaned and removed.

We welcome children at our short term rentals and offer a number of family oriented amenities.

• Children's books
• Games
• High chair
• Pack 'n Play
• Xbox
• Children's dinnerware

We limit the total number of guests at our properties due to neighbor relations and our goal of maintaining a high quality of experience for our guests. We allow exceptions to this rule upon disclosure and approval, and we reserve the right to deny a request. We do not allow parties and will evict for violation of this rule per signed contract terms.

In some cases we have additional properties in the area that you can reserve for larger parties. Check our stays for availability at our other homes, and reach out directly for any special requests so we can help you out.

NexAero Vacation Rentals offers a host of additional services that can be purchased through our digital guidebook and marketplace. These include but are not limited to:

• Mid-stay or expedited additional full cleaning, scheduled when it is most convenient for you, including fresh linens and towels, sanitizing and cleaning all items and surfaces, and trash removal, for a flat amount per occasion
• Various vacation packages at local attractions
• Flagstaff, Sedona, Prescott, Grand Canyon and more
• Additional food deliveries, upon availability